What happens when a take fails

Each model run is a take. If a take fails, its credits go back to your workspace automatically. You don’t need to ask.

A failed take says That take didn’t work on Create, with the reason under it, and Didn’t work · credits back below the tile.

Why a take fails

• The model wouldn’t make it. Every model has its own content rules. Rewording usually works; real people and brands are often refused.
• The model is busy. When a model has a backup way to run, Shotz tries that first, so you only see this when it can’t get through. Try again in a few minutes.
• The settings didn’t suit the model. Try another length, shape or quality, or another model.
• The model is paused. Now and then a model is paused for a few minutes while something is fixed. Nothing is spent. Try again shortly, or pick another model.
• It took too long. A take that never finishes is stopped and refunded.
• Too many at once. If your workspace has a lot of takes going, new ones wait their turn. One that waits too long is stopped before anything is spent. Try again when some have finished.
• Not enough credits. If your balance, or your monthly limit in the workspace, can’t cover it, nothing is spent. See How credits work.

Stopping a run

On a tool’s page, such as Remove background, Stop, and get the credits back stops a run that hasn’t finished, and its credits come back too.

If the credits didn’t come back

Refunds happen as soon as a take fails, and anything missed is caught by a regular check. If a take failed and the credits still aren’t back, write to us with the prompt and roughly when you ran it.