How credits work
What credits pay for, where they come from and which ones are spent first.
Credits pay for generating: videos, images, voiceovers, music and the tools that run a model. Editing never uses credits, and neither does exporting.
A workspace’s credits are shared by everyone in it.
Where credits come from
- Your plan. Starter adds 750 credits a month, Pro 2,500 and Team 10,000. On an annual plan they still arrive monthly.
- Top-ups. 1,000 credits for $25, bought any time from Settings → Plan → Buy credits. See Buy more credits.
The Free plan doesn’t include credits. You can still use the whole editor and export without a watermark, and you can buy top-ups to generate.
Which credits are spent first
Plan credits go first, then top-ups. Plan credits are refreshed each month and don’t roll over. Top-up credits never expire, and you keep them if you cancel your plan.
On a phone, tap your picture at the top left to open the You sheet: your credits are under the workspace’s name.
Seeing the price
Every model shows its price before you generate. With Auto picked, Shotz shows the model it chose and the price once it has read your prompt. If the pick costs more than it showed, it tells you instead of running.
If a take fails, its credits come back. See What happens when a take fails.
Seeing where they went
Settings → Plan shows the credits used each day for the last 30 days, by model and by person, and every credit in and out under Activity.
A real person in Melbourne will write back, usually within one business day.