Refunds
Failed takes refund on their own; refunded payments take back their credits.
Credits for takes that fail
If a take fails, is cancelled or gets stuck, its credits come back to the workspace on their own. You don’t need to ask. See What happens when a take fails.
Takes that finish aren’t refunded, even if the result isn’t what you hoped for. Try a re-roll or another model.
Refunds of payments
If you think you were charged by mistake, write to us with the workspace’s name and roughly when you paid.
When a payment is refunded, the credits it bought are taken back, in proportion to how much was refunded: all of them for a full refund, half for half. Only credits that are still there are taken; anything already spent stays spent.
To stop paying for a plan, cancel it: see Change or cancel your plan.
A real person in Melbourne will write back, usually within one business day.