30% off your first 3 months

Buy more credits

Top-ups of 1,000 credits for $25 that never expire, on any plan.

A top-up is 1,000 credits for $25 plus any tax. You can buy one on any plan, Free included. Top-up credits never expire and stay with the workspace if the plan ends. Only an owner can buy them.

From Settings

  1. Open Settings → Plan. The Buy credits link under your credits in the sidebar goes there too, as does the one in the You sheet on a phone.
  2. Choose Buy credits next to Credits left.
  3. Pay in checkout. You come back to Settings, and the credits show once Stripe confirms the payment, usually within a few seconds.

When something needs more than you have

If you generate something that costs more than the workspace has left, Shotz says what it needs and offers a way to pay for it. On a paid plan that’s a top-up big enough to cover it, such as Buy 2,000 credits · $50, or a bigger plan. On Free it’s the plans that cover it, with a top-up underneath (Or buy … credits). Once you’ve paid, what you were making starts on its own.

If you’re not an owner, it tells you to ask one.

Which credits go first

Plan credits are spent before top-ups, so top-ups wait until the month’s plan credits run out. See How credits work.

To have top-ups bought for you when credits run low, see Automatic top-ups and low-credit reminders.

Still stuck?

A real person in Melbourne will write back, usually within one business day.

Contact support