Change or cancel your plan

Open Settings → Plan. The plans are under Plans, each with a button saying what it does for your workspace. Only an owner of the workspace can change its plan; everyone else sees the plans without buttons.

On a desktop each plan has its own card. On a phone, tap a plan to see what it includes, then use the button under the list.

Getting a plan

On Free, choose Get Starter, Get Pro or Get Team. Checkout opens; once you’ve paid you come back to Settings and the plan’s credits are added. They can take a moment to show.

Upgrading

Choose Upgrade to and the plan. Stripe shows what you’ll pay and you confirm there. The upgrade starts straight away: you pay the difference for the rest of the period, and the extra credits for the new plan are added at once. Going from Starter to Pro, for example, adds 1,750 credits.

Downgrading

Choose Switch at renewal on a smaller plan. You keep the current plan and its credits until it renews, then the smaller plan starts.

Cancelling

Choose Switch at renewal on Free, or Manage billing, and cancel there. The plan stays until the end of the period you’ve paid for, and Settings shows the day it ends. Then the workspace moves to Free: plan credits end with the plan, and top-up credits stay.

Monthly or yearly

Use Monthly and Yearly above the plans. Yearly costs ten months’ price for the year, and credits still arrive monthly. To move your current plan to the other billing, choose Switch to yearly or Switch to monthly on its card. Moving to yearly starts now, less what’s left of the month you’ve paid for; moving to monthly starts when the year ends.

Invoices, your card and tax are covered in Invoices, receipts and tax.