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Sign out or delete your account

Sign out, leave a workspace, or delete your account and what goes with it.

Sign out

At the bottom of Account, choose Sign out. On a phone you can also tap your picture at the top left, then Sign out.

Leave a workspace

Under Your workspaces in Account, choose Leave next to the workspace. You’ll need a new invite to come back. Leave only shows when you’re in more than one workspace.

Delete your account

  1. At the bottom of Account, choose Delete next to Delete my account.
  2. Type your email address to confirm, then choose Delete my account.

This can’t be undone. It deletes:

  • your account, profile and photo
  • any workspace where you’re the only member, with all its edits and files
  • your posts in the community

Workspaces you share with other people carry on without you.

If it won’t delete

Shotz stops and tells you what to do first:

  • A workspace you’re alone in still has a paid plan. Cancel the plan in Settings → Plan. A cancelled plan runs to the end of the period you’ve paid for; once it has ended, try again. See Change or cancel your plan.
  • A workspace you own has other people in it, and none of them is an owner. Make one of them an owner in Settings → Members, or remove them, then try again.
  • It says your account can’t be deleted right now. Contact us and we’ll sort it out.

Download any files you want to keep from the Library before you start.

Still stuck?

A real person in Melbourne will write back, usually within one business day.

Contact support