Sign out or delete your account

Sign out

On a computer, click your name at the bottom of the sidebar and choose Sign out. On a phone, tap your picture at the top left, then Sign out.

On the Shotz website on a computer, click your picture at the end of the top bar and choose Sign out. The menu also has Your page, Settings and Help.

Leave a workspace

Switch to the workspace, open Settings → General and choose Leave next to Leave this workspace. You’ll need a new invite to come back. It only shows when you’re in more than one workspace, and the only owner can’t leave. Files you kept private in that workspace are deleted when you leave.

Delete your account

1. Open Settings → Profile and sign-in and, at the bottom, choose Delete next to Delete my account.
2. Type your email address to confirm, then choose Delete my account.

This can’t be undone. It deletes:

• your account, profile and photo
• any workspace where you’re the only member, with all its edits and files
• your posts and shared elements in the community
• the files you kept private, in every workspace
• your private conversations with the Agent

Workspaces you share with other people carry on without you, and what you made there that the team could see stays. Your private files are never shown to the team.

If it won’t delete

Shotz stops and tells you what to do first:

• A workspace you’re alone in still has a paid plan. Cancel the plan in Settings → Plan and billing. A cancelled plan runs to the end of the period you’ve paid for; once it has ended, try again. See Change or cancel your plan.
• A workspace you own has other people in it, and none of them is an owner. Make one of them an owner in Settings → Members, or remove them, then try again.
• It says Couldn’t delete your account. Try again. Shotz couldn’t finish the deletion. Your account is still there. Try again, or write to support if it keeps happening.
• It says your account can’t be deleted right now. Contact us and we’ll sort it out.

Download any files you want to keep from the Library before you start.